We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Very fast and in good condition
Good quality and arrived on time with tracking!
Quality is great... find it safe and enjoyable for my kids to use!
Thanks. Great toy
Extremely quick delivery
great item. very easy to use and just fill up water in the marker pens. two provided one bigger and one smaller pen. highly recommended for children.
Very good and fun !! Thanks!!
Good product = to the smallest description than expected
The goods are good, quality and came quickly enough! This product is good, quality and came quickly enough!
Cool mat, 2 felt pens included! Happy.
I love it! It's very good for your price and fast delivery
Everything is perfect, delivery was fast.
fast delivery, good quality
very fast! good!
Great thing. The child is 2 years old every day playing.
the product is loved by my daughters!
Mat is great and fun.. Thanks!
Delivery to the door. Not yet used. Add later
Well for my bb
Mat good quality, I recommend.
Product and customer service are flawless.
Cool mat and markers (draw from water), thank you
The product is as per the images. Good!
Quality is very good. Kids find it fantastic.
MAT is very like, good quality, fast drying.
Product is great for my children
Our Children love it…
My kids enjoy drawing on this mat
Great drawing mat for my kids!